When you change an appointment to a different day or change the price, CleanSlot automatically sets the status to Awaiting confirmation and sends the customer an email with a link. They must open that link and choose to confirm the new details or cancel the appointment. You do not set the status yourself; CleanSlot does it for you.
What you do in CleanSlot
- Open the appointment (from Appointments, click the appointment, then Details).
- Make your changes:
- To reschedule: In the Scheduling section, click Edit and change the date or time to a different day. Save.
- To change the price: In the Service & pricing section, click Edit and update the price. Save.
As soon as you save, CleanSlot sets the appointment to Awaiting confirmation, generates a one-time link, and sends an email to the customer. The email explains that the appointment was updated and asks them to confirm or cancel.
What triggers the confirmation email
CleanSlot automatically sends the confirmation email when either of these happens:
- You change the appointment to a different day (for example, from Monday to Tuesday). Changing only the time on the same day does not trigger it.
- You change the price (in the Service & pricing section).
In both cases, the status becomes Awaiting confirmation and the customer gets the email with the link.
What the customer receives
The customer gets an email that includes:
- Your business name
- The service name
- The new date and time
- The (updated) price
- A link to a confirmation page
Until the customer uses that link and clicks Confirm changes or Cancel appointment, the appointment stays in Awaiting confirmation in your app. You can see that status in the Appointments list.
Why CleanSlot asks the customer to confirm
Rescheduling or changing the price can affect whether the customer can still make it or agrees to the new amount. Letting them confirm or cancel avoids no-shows and keeps your calendar accurate. If they confirm, CleanSlot marks the appointment as Booked and they may receive a confirmation email. If they cancel, the appointment is canceled and the slot frees up. The link in the email is tied to that appointment and expires after use or after a set time for security.